Priority Pass is a program that allows members to access a worldwide network of independently-operated airport lounges.
But some members have taken to Twitter to complain that the service is unreliable.
People have described getting blocked from lounges due to occupancy issues and arbitrary access times.
Priority Pass certainly isn’t getting a pass from some of its members.
Travelers have taken to Twitter to complain about capacity issues, arbitrary hours, and poor service at some of the company’s membership-only airport lounges.
Priority Pass provides its members with access to a global network of independently-operated airport lounges. Depending on their membership tier, members can access certain perks within the lounges, like free food and drinks.
According to their website, a standard Priority Pass membership costs an annual fee of $99; a standard plus has an annual free of $249; and a prestige membership goes for $399 annually.
Credit card companies also use Priority Pass membership as a perk to entice customers to purchase certain credit cards, like The Platinum Card from American Express ($550 a year) and Chase’s Sapphire Reserve Card ($450 a year).
But a number of members have recently tweeted about getting blocked from lounges altogether at certain airports, due to occupancy issues.
Absolutely disgusted by the way I’ve been treated @Gatwick_Airport @No1Lounges @prioritypasscom I pay for my pass every year and I’ve been refused entry to lounge with my young daughter. Extremely rude staff I willCancelling my card ASAP.
— The Artful Dodger (@ArtfulDodgerMC) August 9, 2018
@prioritypasscom as explained before, I have not been able to use my pass at all so far this year as your lounges are always full. You now say you can’t do anything for me as I used the Grain Store. My card got me £15 off the bill and you then charge me £15 for that benefit!!!!
— Sarah Dutton (@DuttonSarah) August 8, 2018
denied two lounges in one day… what a waste of money..get rid of priority pass,, should switch to the AMEX Platinum Card @Chase @thepointsguy @prioritypasscom
— J (@Jmendel171) April 22, 2018
A Priority Pass spokesperson responded to one such tweet with an assurance that the company was “working hard to add as many new lounges/lounge alternatives as possible to help with this issue.”
Other members tweeted at Priority Pass to report inconvenient or seemingly arbitrary access times at various lounges.
Hey @prioritypasscom, the amount of times I’ve gotten to a lounge and seen a sign posted saying they’re not accepting your membership at this time is too many. Is it still worth it?
— Victor Bello (@victorbellowho) August 5, 2018
@yvrairport @plaza_network @prioritypasscom what’s up? The domestic lounge is still not open and it’s supposed to be at 6 am pic.twitter.com/aOUoBX9QZQ
— Maggie Lin (@maggi3lin) August 7, 2018
@prioritypasscom random thought: Are you planning …read more
Source:: Business Insider – Life