CTA boss Dorval Carter says employee shortage to blame for service snafus, ‘ghost’ buses and trains

Commuters wait for a train at the Austin station on the CTA’s Green Line.

Sun-Times file photo

Embattled CTA President Dorval Carter Jr. is blaming a shortage of employees — no different than the hiring problems plaguing all businesses — for service troubles that cause CTA buses and trains to appear in online transit trackers but never show up.

During a virtual interview this week on the WTTW-TV program “Chicago Tonight,” Carter said he simply doesn’t have “enough employees right now to meet all of my scheduled service.”

Carter said he is “working to make changes” to the Bus Tracker and Train Tracker technology systems that tell riders where a bus a train is, or how long it will take to arrive. That should, he added, “mitigate” the problem exasperated riders call “ghost” buses and trains.

But Carter’s primary focus remains hiring more employees to solve the rampant shortage that has sidelined so many buses and trains.

“I’m really focused on how we increase our workforce and … find a way to get the number of employees that we need back at CTA so that we can provide the level of service that our customers are expecting of us,” Carter told WTTW. He has not responded to repeated requests for an interview by the Chicago Sun-Times.

“We’re recruiting. We’re hiring. We’re offering special incentives. We’re doing all of the things that we can. And I’ll be announcing more of that in the next week as we try to basically address what is, quite honestly, a problem that just about every major company in the country is facing right now.”

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Source:: Chicago Sun Times

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